Patrice RicePatrice Rice has an entrepreneurial background with a history of building successful businesses. Her hospitality career began in the hotel industry where she was the Sales Manager for the Holiday Inn and the Director of Sales and Marketing for the Lord Baltimore Hotel in the Baltimore Inner Harbor. Her entrepreneurial career started when she opened Chesapeake Cruising, the largest fleet of powerboats for charter on the Chesapeake Bay. She became the first woman Captain on the Chesapeake and launched the industry of corporate entertaining on luxury yachts in the Baltimore Inner Harbor. Patrice then purchased and operated a marina restaurant from when she further developed a catering service specializing in the yachting industry.Patrice & Associates opened in 1989 and has grown to be one of the largest hospitality recruiting firms in the country. For over 20 years, Patrice has been a staffing partner with some of the largest corporations providing hospitality managers at all levels. Patrice is driven to stand apart from others through the development of recruiters and franchisees that share her same belief and which has been the cornerstone of her business, “Recruiting is not about money, it is about helping people”.
With an extensive training program based on her business model, Patrice has developed a network of successful recruiters nationwide and is now expanding the company’s reach and effectiveness through franchisees. Her commitment to the success of others is evident throughout her organization.
Patrice Rice, who founded Patrice & Associates in 1989, is recognized as an expert in the area of Jobs in the Restaurant and Hospitality Industries. She has been quoted in many articles and has been interviewed on television news stations. Recently Patrice was one of 12 women selected, out of 5,000 submissions, to be featured on the Women in Business Calendar.
Some of the publications that sought advice from and included Patrice’s expertise in articles include Forbes, Wall Street Journal, Washington Post, QSR Magazine, HR Executive and Business News.
Patrice has also been sought by television news stations to share her expertise in the Hospitality Job Market. She has appeared on Fox 35 News Orlando and the Washington Business Tonight news program.
Brian Miller, COO and PartnerBrian, joined in May 2014 as an equity partner, has expertise in all aspects of the Patrice & Associates model – staffing/recruiting & franchising. Brian’s extensive experience in franchise operations, development, strategic planning and marketing makes him a professional tour de force in the franchising industry. With Brian on the team, Patrice & Associates can continue to expand its existing franchise network, while providing our franchisees the resources they need to ensure success in their communities.
Brian will support and enhance Patrice & Associates’ ongoing mission to connect the country’s most respected restaurant brands with the industry’s top culinary and managerial talent. His leadership will set the direction for aggressive global growth.
Brian has 25 years in franchising and 16 years at a leading full service staffing and recruiting industry franchisor, Snelling Staffing. During his tenure with Snelling, he was responsible for franchisee training and ramp up, human resources, national accounts and company operations. He was responsible for the profitability of corporate and franchised offices as well as personally owned and operated several locations.
Prior to Patrice & Associates, Brian was also the COO of FranchiseSource Brands International, a global, multi-brand franchisor best known as the parent company of The Entrepreneur’s Source (TES). As an industry innovator, Brian has been called upon regularly to speak to franchising executives in seminar formats, and has appeared as an expert with multiple news media organizations. Brian is also a Certified Franchise Executive, receiving that designation from the International Franchise Association.
Donna Haley Miller, Director of Business DevelopmentDonna Haley Miller comes to us with over 25 years of Sales and Management experience, 10 years of Franchising experience, and 6 years of Staffing Industry experience both at a franchisee and headquarters level. Donna was a co-owner and franchisee of Snelling Staffing, providing Temporary and Executive Search placement for several staffing offices in Texas and Northern California, where she received the highest sales award as an Account Manager selling staffing services to key companies. Donna also provided Franchise Support to over 300 Franchise locations across the USA in her capacity at Snelling headquarters and coached franchisees on site selection, office set up and daily start up activities. She also developed a Credit and Collections department to assist Franchisees in collecting past due accounts, and created a Franchise Support Department for Advance Processing Systems, a subsidiary of Snelling that provided payroll, billing and collection services to the franchise data base.
Donna also served as a Franchise Training Coordinator for Décor & You, Franchise System, training and coaching over 100 franchisees and Regional Developers on an in-depth sales system and assisting franchisees with business set up and marketing ideas. In Donna’s vast Sales and Management career, she has also led a Sales Division of Credit and Collection company, where she sold Major Accounts to Hospitals and Physician Groups. Donna received many accolades and was a consistent sales top producer and a master at cold calling and follow up. Eventually she was promoted to Manager and supervised over 16 collectors, 2 sales reps and office staff. Most recently, Donna was an Assistant Manager of a Ladies Fashion store, and consistently received customer service awards for top sales and customer comments. Donna has a BA from the University of South Florida, and received Sales Training Certification via (XEROX PSS) Achieve Global, in a customized course for the Staffing Industry. Donna’s father was Career Military and she traveled the country with her Father’s Military career, providing rich, diverse experiences which have helped her in her business and personal life.
Donna’s Role: Donna’s primary function will be to assist the company in expanding its Corporate Account Data base by acquiring new multi unit concept clients; function as an Account Manager for newly acquired clients; assist in developing leads for system wide dissemination; and assist in other sales and customer service related activities. Donna will be working closely with Patrice and Brian and our Franchisees on strategically identifying how to grow our account (client) data base in a thoughtful and logical manner.
Donna is excited to join her husband Brian, our COO, and Patrice Rice, our CEO and Founder in helping to grow the company and improve franchisee unit economics. Donna will report to Patrice in her new capacity and work closely with Patrice, Brian and the other headquarter staff in Franchise Operations. We’re fortunate to be able to get someone with Donna’s experience in Franchising, Sales and Staffing to join the team.
Ivy McMahon, Training CoordinatorIvy joined Patrice & Associates as a lead getter in 2010, became a top producing recruiter and join the franchising team as the Franchise Coordinator. Ivy supports franchisees in the start-up of their new business, assists with training and mentors news franchisees. Ivy previously owned her own travel agency as well as a mortgage brokerage company.
Denise Bogner, Database and Accounting ManagerDenise joined Patrice & Associates in 2012 part time updating our database. She then joined full time and is currently responsible for our Accounting Department and also is the National Accounts Manager. Denise previously came from the banking industry where she was the Branch Manager of a local bank.
Jason Miller, Director Franchise Development and MarketingJason comes to Patrice & Associates with eleven years of franchise sales and marketing experience. He spent the majority of his career with a large franchise coaching and consulting firm. At ZorSource, a division of FranchiseSource Brands Intl, he worked with over 100 franchisors assisting them with candidate lead generation, marketing, and driving franchise sales. He’s also served as a Director of Franchise Development for several home based franchise business models.
In his most recent position as Vice President of Business Development for PRONEXIS, Jason worked with franchisor executives implementing Lead Generation and Lead Management programs for their franchisees across the country. He helped double company revenues from 2014-2015.
Michelle Shriver UT, NV, CO, MD
Michelle worked in the casino industry for 18 years — starting as an entry-level manager and earning successive promotions to her final position as an Executive Vice President of Operations for a national casino resort company. She and her husband also currently own six franchised cafes in two states. Additionally, she is a Regional Developer for two franchise brands, responsible for cultivating and helping other franchisees become successful in their own businesses. It is this diversity yet relevancy of experience that ensures our client companies and management candidates are successful in accomplishing their goals.
Kimberly Marzett & Kim Tennyson N.Texas, OK
Regional Developers and Franchise Owners, Kim Tennyson and Kimberly Marzett, bring franchise ownership experience, business development, and extensive management, training, and business experience to their team. The two childhood friends founded Double Kim Unlimited in 2006, when they jointly opened a franchised establishment. Within the franchise, the partners launched the business, developed a strong customer base, and maintained a dedicated staff. The team created a successful hiring model for identifying, hiring, and training staff to ensure the growth of their business. The two owned the successful franchise until 2014 when they sold the franchise and prepared for their next business venture.
Kim and Kimberly chose Patrice and Associates as their next venture because of the model of helping people, ability to join as Regional Developers expanding the brand, and the turn-key model due to the fact that day 1 you can begin recruiting for your business. Kim and Kimberly are excited about the Partnership with Patrice and Associates, and ready to be engaged members of the Patrice and Associates Leadership Team.
Dan O'Neil AZ, NM, S Texas
Originally from Ohio, O’Neil moved to Colorado in 1995 after finishing law school. He formed a partnership and owned three Buffalo Wild Wings in Colorado. After practicing law for almost ten years and getting his MBA, O’Neil worked as General Counsel for a large insurance company based in Colorado. He eventually took over all the business operations for the company.
O’Neil possesses the business and operational expertise to be a great recruiter and run a successful recruiting office. He can rely on his experience to make the right placement resulting in a win-win for everyone!
Matt & Aida Lopez N. California
Together, we have over 40 years of combined business experience, both internationally and U.S. based and within start-ups to Fortune 500 companies. As part of the leading hospitality recruiting organization in North America, we know first-hand that the key to success for companies and individuals throughout their career is find that fit across their respective needs, goals, passion and values. We are committed to finding the match in which both our clients and candidates will succeed and thrive.
Aida has lived and worked around the world building friendships and business relationships with people of all backgrounds and experience. She built her career within the hospitality industry in which she established and continues to maintain many long-standing relationships. Her foundation is in sales and marketing with her last major role as the International Sales and Marketing Manager for a rapidly growing manufacturer in the food/drink packaging industry. She played a key role in successfully getting the business from a start-up to a successful multi-national, which culminated in a stint in the UK establishing an international distributor network. Aida takes a proactive, positive approach towards her work, and her attention to detail and reliable follow-through is what allows her to succeed in meeting the needs of her clients.
Matt is a CEO and senior Executive with over 25 years of business experience in transforming brands, companies and industries throughout global markets. He brings a 360° view of a business allowing him to truly understand the needs of customers and businesses with people being at the core of any successful organization. His approach has always been to inspire, motivate and empower people and teams to think outside their self-imposed limits and comfort zone to achieve their individual and collective goals.
Mercedes Concepcion Gray & James Gray GA, N Florida
Coalesce: To help merge, unite, join together, blend in a whole. For over 20 years, my career has been about helping companies be smarter in how they blend the best of strategy, technology, operations and people to help companies achieve growth.
Today, I continue living my passion for business growth and solving strategic problems by partnering with Patrice and Associates as the regional developer for Georgia and North Florida. In this role I am committed to support the growth of an incredible brand which values, I strongly share, are Respect, Service, Excellence and Teamwork.
Coalescence Inc. d/b/a Patrice and associates is focused on leveraging 25 years of experience in supporting our clients grow their talent. Our national presence allows us to ramp up and ramp down as needed in support of the business growth objectives. Excellence to us is going beyond recruiter status and being true strategic partners with our clients. We thrive on exceeding expectations.
By providing regional leadership, mentoring and support to our franchisees we create a winning team by mentoring and supporting our franchisees to reach their individual business goals and creating a strong consistent brand.
My experience managing large operations, building global teams to deliver on large initiatives, organizational change, building strong relationships and building diverse high performance teams position me to help support our clients and our franchisees. I strongly believe that the recruiting process is a critical foundation for long term success. My passion is about crafting the solutions to deliver on complex business problems and creating a win for both client and the candidate.
Connect with me to start a dialog on how we can help you position for business success.
- Your staffing partner for top talent in the hospitality industry
- Helping you launch your own business in recruiting talent for the hospitality industry
Marcus Williams New Jersey, Long Island, NY
Marcus moved to New Jersey with his family after having spent 18 years outside of Washington, DC. He is a trusted executive with almost 20 years of experience in management consulting, professional services, career coaching, and recruiting as a Business Owner, Vice President of Operations, Business Unit Delivery Leader, Account Executive, and Engagement Director.
Marcus blends client relationship management and service delivery experience to provide thought leadership, mentoring, and business results, authenticated through practical operational and P&L management depth. He combines an analytical, results-oriented, customer focused delivery style with a passion for partnering and leading businesses and organizations through transformation to yield substantial improvements in revenue, profit, or return on investments. His experience spans multiple industries across Fortune 500, public sector, and nonprofit clientele.
Marcus knows how important a good leadership team is to the success of a business and he’s excited to help the hospitality industry find the people they need to meet and exceed their goals. He’s also coached and mentored executives and businesses and looks forward to helping more Patrice & Associates franchisees meet their personal and professional objectives.
Vann Wilhite AL, AR, MS, LA
My background includes extensive experience in human resources management and customer service, claims and medical management, and risk aversion, regulatory compliance, provider development, networking and relationship building.
Management positions I have held for over 20 years include specific responsibilities for managing areas of Wellness programs, and coordination and oversight of third-party administrators and beneficiary plans.
I presently participate on multiple advisory Boards as a Director or Officer, and sit on the Guaranty Association by appointment of the Governor.
My presentations have been to as many as 6,500 employees in a Group Benefits setting, but most of my presentations are to 50-300 people.
My background also allows me to help with administering educational systems/programs, meeting customer needs by benchmarking, and to manage provider and organizational or network development through my preparation in Administration and work experiences.
Michael Chiodo IL
Michael Chiodo has over 10 years of GM level and above restaurant experience. He is an expert at taking over underperforming units, making them highly profitable while maintaining the highest standards of the franchise. Michael creates a culture of success, professionalism and enjoyment, for employees and customers, in all his work environments. He has developed over 15 General Managers and was recognized as 2010 Domino’s Chicago DMA Manager of the Year. Michael also has over three years of sales experience in the real estate field as a loan consultant and selling homes for a national builder. Through his sales experience he has developed a keen awareness of what people’s true wants or needs are and matching the right people with the right opportunity. Michael has an innate ability to focus on the individual while keeping in mind the big picture. His combined experience and passion for assisting people in improving their lives is the main reason he has partnered with Patrice and Associates as a Regional Developer.
Mark Rubick, OH/KY
Business Development Executive with extensive background in the Food Service and Manufacturing sectors. Multi-dimensional experience encompasses operations management. sales management, marketing and channel management, supply chains and large-scale project oversight. Interdisciplinary skillsets address change management, internal/external relationships, P&L analysis, multilevel negotiations and C-level team leadership. Best described as adaptable, energetic and decisive. Creative in finding marketing solutions and managing resources. Comprehends the critical importance of cultivating industry relationships and competitive strategies in market development.
Grow Forward Solutions George & Susan Wooten
George and Sue met in college and have been married for a long time. They have 2 adult children, Erin and Christian, and 2 grandkids (Sue calls it the “best promotion ever”). The Wooten family has moved all over the world, literally, relocating for George’s career more than 15 times from south Florida to northern New Hampshire, west to Colorado and California, several places in between and even to the Middle East for a few years. This great partnership in life has led Sue and George to their Patrice & Associates business partnership, which only makes sense, at least to them.
Sue started working in restaurants as a server while in college and was a manager at Pizza Hut when Christian was born. Sue says she feels very fortunate to have been able to stay home with the kids for several years after Christian was born, but did not hesitate to jump back into the restaurant business when the opportunity presented itself. Sue bought an iconic 60-year old diner in a very small town in very northern New Hampshire. She quite literally ran the restaurant (cook, cashier, server and manger) and more than doubled sales in only a few years. The family was then presented with another opportunity by George’s company to once again relocate for a promotion. Sue was prepared; she had recruited and trained someone to take over the restaurant and the right person who would ultimately buy it, which she did. Sue knows the restaurant world from bottom to top, literally, and she has an amazing ability to build incredible relationships in a very short period of time and she loves nothing more than helping others realize their goals and dreams.
George has almost 40 years of experience in the Hospitality/ Restaurant business. He started out working on the grill at Wendy’s when he was 17 to pay his way through school. After 4 years there and 4 years of college, he left school and took a job as an Assistant Manager Trainee with Burger King Corp. with every intention of going back to school… Promotions came quickly and school kept getting pushed off. Over the next 30+ years, George worked his way up from Assistant Manager to General Manager to District Manager, to Training Manager/ Director, Regional Director, VP, SVP and ultimately COO. He feels privileged to have had the opportunity to serve in senior executive leadership roles with several large and even iconic US companies generating annual revenue ranging from $100 Million to $44 Billion. He and Sue also had the opportunity to spend 2 years living and working in the Middle East where he served as Head of Restaurants for the largest retailer in MENA who gave him the amazing opportunity to work with and bring major US and European brands to the region. George never gave up on his education, even though he had achieved much success in his career and was a Senior VP with a $44 Billion company, he went back to school and finally got his Bachelor’s Degree in Management in 2009 and then spent the next 5 years working on his MBA which he was finally awarded in 2014!
Mark Fischer WI, MN
Australian born, raised and business owner in a successful disaster recovery business, Mark moved to the USA in 2002. Worked in corporate America where he gained extensive sales marketing and operational experience. With 30 years’ experience, being a franchisee, franchisor and franchise executive, selling and supporting franchises, positions Mark well to use this proficiency in developing Patrice & Associates throughout the territory of Minnesota and Wisconsin.
Our hospitality recruiting office here in Excelsior is committed to developing our group of recruiters to match and place the best hospitality management personnel with our client companies!
Additionally, we will develop, train, mentor and coach new franchises throughout Minnesota and Wisconsin. With the Patrice & Associates best in industry systems, Mark’s business acumen in new business startup, profit and loss, recruiting and general business coaching will be instrumental in the growth of new franchises and the territory.
Mike & Lisa McDugall Pennsylvania
985 Old Eagle School Road
Wayne, PA 19087
Philadelphia Metropolitan Area – Valley Forge, King of Prussia, Main Line, Wayne, Radnor, Plymouth Meeting, Blue Bell, Norristown, Lansdale, Montgomeryville, Collegeville, Souderton
Mike and Lisa met while working together in the New York City commercial real estate investment world. Real estate transactions there involve working with and for multiple people, many with big personalities and aggressive goals. It was in this fast-paced, high energy arena that they learned to sharpen their people, analytical, and business judgement skills and it is here at Patrice and Associates where they now put those skills to good use for our clients and candidates.
Mike is originally from the Philadelphia area and started his career in public accounting working for a big 4 accounting firm. While there, his client exposure included high finance and real estate firms and after earning his CPA, he went to work for one of the world’s largest real estate investment companies. Over the course of his 25-year corporate career, Mike has spent time in the US, Asia and Europe managing teams of people and overseeing investment decisions. He always aspired, however, to be an active member of his local business community so he set out to find the right business – one that adds value to other people’s lives and has a culture whose values are aligned with his own.
Lisa grew up in the New York City area and upon graduation from college went to work for one of the world’s largest corporations landing a spot in their prestigious two year financial management training program. Upon completion, she earned a permanent assignment in the company’s real estate investment division where she and Mike met. After a twelve year career overseeing investment due diligence and transaction execution, she elected to stay home and raise her children. More recently, she has been an active volunteer in the community and is involved with a non-profit foundation which helps disadvantaged students in the local public school district. She and Mike are now thrilled to be working together again with their own Patrice and Associates agency and helping people improve their lives.
Mike and Lisa have three children and reside in the western suburbs of Philadelphia.
A long and successful corporate career gave both Mike and Lisa the opportunity to coach groups of people. They learned to listen, mentor and advocate for those team members.
After raising three children they also grew in their capacity to listen, understand emotions, coach, encourage, and have empathy.
Matching candidates with the right role requires all of these abilities. In addition to understanding a candidate’s strengths, they also aim to understand a candidate’s desires, aspirations, and why they are motivated to make a move. Matching those qualities with the right opportunity is a prerequisite to making a good match and something they are eminently qualified to do.
Mitch Rushing TN, SC
Jase Doane Hartford
As the preeminent hospitality recruiting service in North America since 1989, Patrice & Associates helps thousands of managerial candidates every year find rewarding jobs in the restaurant and hospitality industry. The company has recruiting partnerships with some the nation’s largest restaurant chains and hotels to ensure those hospitality venues recruit the top managers in their industry. At Patrice & Associates, our core values are Respect, Service, Excellence and Teamwork and that permeates everything we do. We take great care by providing the best possible service to both our candidates and our partner client companies.
We are a growing franchise business with outstanding business ownership opportunities.
Matt Smith Naples, FL
Matt is the Regional Developer for South Florida based in Naples, FL, and manages the local franchise office in Naples, FL with multiple recruiters.
Matt has diverse experience in general management, global brand marketing, e-commerce, new business development, operations and organizational leadership in Fortune 500, small business and entrepreneurial environments within consumer products, hospitality and e-commerce arenas. Matt’s hallmark for success has been his ability to integrate technology and marketing to drive revenue and enhance customer loyalty which serves him well in delivering exceptional candidates to Patrice and Associate’s national and local clients.
Matt is also the President and Founder of Watermarke Group, a business consulting and private equity firm in the hospitality, food and beverage and e-commerce sectors. Previously, Matt held senior executive roles at PepsiCo, The Home Shopping Network, Del Monte Fresh, and Smugglers’ Notch Resort.
Matt holds an MBA from NYU’s Stern School of Business and The London Business School in London, UK; and a BS in Chemical Engineering from Lehigh University.
Karen & Ross Horton Niagara Region, Ontario, Canada
Ross has had a long career as a senior manager in the hospitality and event industries. A veteran of the food & beverage and hospitality industries, he navigated the design, construction and opening of the 250,000 square foot home of the students of the University of British Columbia. The $110 million Nest at UBC houses 10 restaurants, the famous Pit Pub, a full service catering company and a multitude of purpose built spaces for students, including a three story climbing wall.
Also a veteran of the exhibition business, Ross has managed the largest Home and Boat Shows in North America, and has led teams of exhibition managers from Boston to Vancouver to Sydney, Australia for an international media company.
Ross has been identifying, hiring and developing management talent for over 25 years, and has an HBA from the Ivy School of Business at the University of Western Ontario.
After a figure skating career that was highlighted by a professional world championship, Karen turned her passion to sales, education and events in the pharmaceutical world. After launching her own successful events company and being recognized by MPI as Meeting Planner of the Year in British Columbia, Karen turned her gift for building relationships to raising funds and awareness for her local hospital, as Director of Events and then Director of Development.
Karen believes in people’s ability to achieve, and works tirelessly to find the right partnership for clients and employees alike. She holds a BsC from York University.
Rowney V. Jensen NE/IA/KS/MO
Nebraska, Iowa, Kansas, Missouri
- Over 30 years of professional business experience
- More than 12 years of franchise experience as franchisor & franchisee
- More than 25 years of business-to-business sales and account management
- Hospitality experience – developing business through the backdoor of the store
- More than 18 years of executive leadership experience
- Fully invested in the success of the Region
As a Regional Developer, Rowney helps franchisees launch and successfully operate their own Hospitality Recruiting business in NE/IA/KS/MO.
With experience in technology, entrepreneurship, leadership development and executive management, Rowney Jensen is a valuable member of the Patrice & Associates RD team. Rowney believes one must be a student of the industry to continuously grow and educate one’s self. His leadership style and management techniques have been influenced by a number of leadership authors and business books. Among his favorites include The Five Dysfunctions of a Team by Patrick Lencioni, Reality Based Leadership by Cy Wakeman and Let’s Get Real or Let’s Not Play by Mahan Khalsa.
Rowney and his wife reside in Omaha, NE. They have three adult, married children with 3 grandchildren.
Patrice & Associates hospitality recruiting specialists place top management talent with our existing client companies, while helping candidates find rewarding careers and build successful lives.
Why Patrice & Associates – RESULTS !!